Terms of Service

Last updated: 2026-07-10.

These Terms govern your use of Talent Augmentation OS ("TAOS", the "Service") at taoshq.com, operated by Angelo Leone, a sole trader established in the United Kingdom, trading as Talent Augmentation OS ("we", "us"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

TAOS is self-serve software, delivered over the internet as a subscription. It assesses your expertise, accelerates work in your strong areas, scaffolds your growth areas, and helps protect skills from over-reliance on AI. All output is generated automatically by large language models. No part of the Service is delivered by a human: there is no live tutoring, consulting, or one-to-one session, and nobody reviews your work personally. Output may be wrong; it is informational and is not professional, legal, medical, or financial advice.

2. Accounts

You sign in with Google. You are responsible for activity under your account and for keeping access to your Google account secure. You must be old enough to form a binding contract in your jurisdiction.

3. Plans, trials, and payment

The Service offers a short free trial. Where the sign-up flow requests a payment card, the trial converts automatically into a paid subscription when it ends unless you cancel first; cancelling is one click from your account and we remind you by email before the first charge. Where no card is requested, the trial simply ends. Paid plans are billed through our merchant of record, currently Polar (Polar Software, Inc.), who is the seller of record for your purchase and handles payment, invoicing, and applicable taxes. You can cancel at any time from your account settings; access continues to the end of the paid period. When a trial ends without conversion, your profile remains viewable and exportable but write features are paused.

3.1 Refunds

This Section has two separate parts. The first is your legal right, which we cannot and do not restrict. The second is an extra promise we make voluntarily, on top of that right, and it has conditions.

Part one: your legal cancellation right. If you are a consumer in the UK or EU, you have a legal right to cancel your purchase within 14 days of subscribing (the "cooling-off period"). This right applies whether or not you have used the Service, and nothing below takes it away. Because you ask us to start the Service immediately rather than wait out those 14 days, the law works like this: if you cancel within the cooling-off period, you pay proportionately for the paid days you had access to and we refund the rest of that charge. Using the Service does not forfeit this right; it only changes the proportion. The right ends only once the Service has been fully performed, which does not happen during a continuing subscription. Trial days are free, so cancelling during a trial never costs anything. Nothing in this Section reduces this right, or any other non-waivable right that consumer law in your country gives you. Your merchant of record may also operate its own refund policy, and where it is more generous than this Section, the more generous one applies.

Part two: our voluntary promise, if you never used it. This is in addition to Part one, not instead of it. If you are charged and have not used the Service at all between that charge and your refund request (no coaching requests, no profile activity), we refund that charge in full, no questions asked, even after the cooling-off period has ended. Ask via the contact form within 14 days of the charge.

We also refund, at any time:

Billing error: you were charged an amount you did not agree to, or charged after a cancellation we had already processed. We correct this and refund the erroneous amount.
Extended, unremedied outage: the Service was unavailable to you for more than 5 consecutive days in a billing period due to our fault, and we failed to restore access within a reasonable time of you reporting it.

Outside Part one and the cases above, fees are not refunded. Subject always to Part one and to your non-waivable statutory rights, we do not refund for: change of mind or dissatisfaction with the output, once the trial and the cooling-off period have given you a fair chance to evaluate the Service; cancelling partway through a billing period (access simply continues to the end of the period you already paid for, per Section 3); or failing to cancel before a renewal date. We send a reminder before a trial converts to a paid plan, and cancellation is always available in one click from your account.

Trial abuse. The free trial is for genuine evaluation and is limited to one per person, organisation, or payment method. We may deny, shorten, or terminate a trial without notice, and are not obliged to extend, convert, or refund anything in connection with it, where we reasonably suspect abuse: multiple accounts used to re-trigger a trial, disposable or duplicate email addresses, sharing one account across several people to extend effective trial access, or using the trial mainly to extract profile data or bulk output rather than to evaluate the Service.

Report a suspected billing error within 30 days via the contact form. Claims made after that window will not be considered, except where required by law.

4. Acceptable use

Do not: use the Service unlawfully; attempt to breach or probe its security or access other users' data; resell, sublicense, or deploy it for an organisation without a commercial licence (see Section 5); or use it to build a competing service. We may suspend accounts that break these rules.

5. Licence and intellectual property

The TAOS software is made available under the Business Source License 1.1 (see LICENSE). Use by an individual for their own work is free. Deploying TAOS for an organisation, self-hosting it for staff, or offering it as a service requires a commercial licence (see COMMERCIAL.md). We and our licensors retain all intellectual property rights in the Service, and nothing here transfers those rights to you beyond the licences expressly granted.

6. Your data and privacy

Our handling of your data is governed by our Privacy Policy. You can export or permanently delete your data at any time from your account. The employer/organisation view is aggregate-only and never exposes an individual's skill ratings, risk scores, or conversation content.

7. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that its output is accurate.

8. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages, or for lost profits or data. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the twelve months before the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. If you are a consumer in the UK or EU, these Terms do not affect the statutory rights you have under the law of your country of residence, regardless of the governing law chosen in Section 11.

9. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access for breach of these Terms or where required by law.

10. Changes

We may update these Terms. Material changes will be signalled by updating the date above and, where appropriate, by notice in the app or by email. Continued use after a change means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of its courts, except where mandatory local law provides otherwise.

12. Contact

Talent Augmentation OS is operated by Angelo Leone, a sole trader established in the United Kingdom.

Questions about these Terms, billing, or refunds: use the contact form, or email hello@taoshq.com. We reply within 5 working days.

Questions about this document? Contact us.